Effective Date: Jan 01 2025
Introduction
Welcome to VoiceFlow AI. We value your privacy and are committed to protecting the personal information you share with us. This Privacy Policy outlines how we collect, use, and safeguard your information when you visit or use our AI voice communication platform, including our voice calling services, lead management tools, and customer support features.
1. Information We Collect
We may collect the following types of information:
Personal Information: When you create an account, we collect your name, email address, phone number, company name, billing information, and other contact details you provide through registration forms or account setup.
Voice and Call Data: Call recordings, transcripts, conversation summaries, call duration, phone numbers dialed, and voice interaction data processed through our AI systems.
Lead and Customer Data: Contact information, company details, and enrichment data you import or that we obtain through integrations with services like Clay.com.
Usage Data: Information about how you use our platform, including campaign performance, call logs, dashboard interactions, and feature usage.
Technical Information: IP address, browser type, device information, operating system, and platform usage analytics.
2. How We Use Your Information
We use the information collected to:
Provide AI voice calling services for inbound customer support and outbound sales campaigns.
Process and analyze call data to improve AI assistant performance and conversation quality.
Manage your account, billing, and subscription services.
Integrate with third-party services like Clay.com, Vapi, and OpenRouter for enhanced functionality.
Generate analytics and reporting on campaign performance and call outcomes.
Provide customer support and respond to inquiries.
Ensure compliance with telecommunications regulations including GDPR and TCPA.
Detect and prevent fraud or misuse of our services.
3. Voice Data and Call Recording
Our platform records and processes voice conversations for the following purposes:
AI Training: To improve our voice AI models and conversation quality.
Quality Assurance: To monitor and enhance service performance.
Compliance: To meet legal requirements for call recording and consent management.
Analytics: To provide insights on call outcomes and conversion rates.
All voice data is encrypted in transit and at rest. You maintain control over call recording settings and can configure consent requirements per your regional compliance needs.
4. Cookies and Tracking Technologies
Our platform uses cookies and similar technologies to enhance functionality, provide personalized experiences, and analyze usage patterns. This includes:
Essential cookies for platform functionality and security
Analytics cookies to understand user behavior and improve our services
Preference cookies to remember your settings and configurations
5. Third-Party Services
We integrate with several third-party services to provide our platform functionality:
Clay.com: For lead enrichment and company data
ReTell AI: For AI voice calling infrastructure
OpenRouter: For AI language model services
Supabase: For secure data storage and authentication
Payment processors: For billing and subscription management (Stripe.com)
6. Data Security
We implement enterprise-grade security measures including:
End-to-end encryption for all voice data and personal information
Secure API connections with rate limiting and access controls
GDPR compliance for European users with data minimization and consent management
TCPA compliance for US calling campaigns with opt-out mechanisms
SOC 2 compliance for data handling and security practices
Regular security audits and penetration testing
7. International Data Transfers
As a global platform, your data may be processed in countries other than your own. We ensure appropriate safeguards are in place for international transfers, including standard contractual clauses and adequacy decisions where applicable.
8. Your Rights
Depending on your location, you may have the following rights:
Access: Request information about the personal data we hold about you
Correction: Request correction of inaccurate or incomplete data
Deletion: Request deletion of your personal data (subject to legal retention requirements)
Portability: Request a copy of your data in a machine-readable format
Restriction: Request limitation of processing in certain circumstances
Objection: Object to processing based on legitimate interests
Opt-out: Unsubscribe from marketing communications and configure call preferences
For voice calling campaigns, you can manage Do Not Call preferences and consent settings through your account dashboard.
9. Data Retention
We retain personal information only as long as necessary for the purposes outlined in this policy:
Account data: Retained while your account is active and for up to 7 years after closure for legal compliance
Call recordings: Retained for up to 2 years unless you specify shorter periods
Analytics data: Aggregated and anonymized data may be retained indefinitely for service improvement
10. Children’s Privacy
This website is not intended for use by individuals under the age of 13. We do not knowingly collect personal information from children.
11. Regional Compliance
For UK/EU Users (GDPR):
Legal basis for processing includes contract performance, legitimate interests, and consent where required
You have additional rights including data portability and the right to lodge complaints with supervisory authorities
Data Protection Officer contact: dpo@voiceflow.pro
For US Users (TCPA/CAN-SPAM):
We maintain Do Not Call compliance for outbound campaigns
Clear opt-out mechanisms for all communications
Proper consent collection for automated calling
12. Updates to This Policy
We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. Material changes will be communicated via email or platform notifications. Continued use of our services constitutes acceptance of the updated policy.
13. Contact Us
If you have questions about this Privacy Policy or wish to exercise your data rights, please contact us:
Email: hey@voiceflow.pro
Data Protection Officer: dpo@voiceflow.pro
Phone UK: +44 (0) 1925 911 914
Phone US: +1-302-343-5510
Address: Vidara, LLC, 1111B S Governors Ave STE 37713